VISIION owns and operates through its website, located at https://visiion.io/en, APIs, and mobile applications (collectively the "VISIION Site") where users (hereinafter referred to as "User", "You", "Your") can buy and sell digital assets. VISIION provides its customers with an exchange service that enables You to trade virtual assets using your credit/debit Visa or Mastercard for settlement on the VISIION Site. This Privacy Policy describes the information we collect from You via the Site and what happens to that information.
Privacy and data security are of utmost importance to VISIION. We want to ensure that you feel secure when visiting our website and using our services, as well as in all your interactions with us. When you use VISIION's products and services, you trust us with your personal information. Our goal is to offer you the best experience with our platform and continuously enhance it. To achieve this, we need to understand how users behave on our Site.
In this Privacy Policy, we aim to be transparent about what personal data we collect from you, why we collect it, and who might have access to it. We'll also explain the measures we take to safeguard your personal information, outline your rights in this context, and provide information on who you can contact for data protection concerns.
We'll be using terms like "Controller" or "processing" and we refer to these terms in section 7 of Article 4 of the definition clause in the GDPR (General Data Protection Regulation), and please note that this Privacy Policy is available in the English language. In case of any conflicts, the English version will be considered the official version.
VISIION is fully compliant with all relevant data protection laws and regulations. We are committed to handling your data with integrity, ensuring that our processing of your information is fair, lawful, and transparent. Our Privacy Policy outlines the specific terms and conditions governing how we protect your data and utilize cookies.
The legal person that determines the purposes and means of the processing of personal data is VISIION, with the principal office in [Building V8, Entrance1. 2nd floor, Apt 11] email [https://visiion.io/en].
If you started registration for the use of our products and services through the creation of an account, this Policy applies to you, regardless of if you are:
The term "User" refers to both Corporate Users and Individual Users.
In certain cases, this Policy is related also to those who browse through the website (e.g., information with regards to the use of Cookies) or their data is otherwise processed.
When you open a VISIION account via our website, we require you to provide your personal information in the account opening form. We use the term "personal information" to mean any information that could be used to identify you. This may include personal information like your name, address, email address, telephone number and date of birth. In all instances, it is necessary for you to provide us with such personal information so that you can enter into a contract with us and enable us to provide our services to you and fulfill our legal obligation. If you do not provide us with the required information, we shall not be able to offer you our services.
When using VISIION's services or interacting with VISIION, the following personal data might be processed:
We use your personal information for the following purposes:
We reserve the right to ask You for further information whenever needed. For example, we may ask You to send us additional acceptable documents to confirm the authenticity of Your account details or any withdrawal request.
You agree that when You use the Live Chat feature on our website and applications, all personal information that You enter in the chat channel, including but not limited to Your first name and email address, is processed by us and stored in our databases.
We hold all the personal data that we collect from You with due diligence and only process it for purposes that are required or allowed by law. This includes, but is not limited to, obtaining and sharing certain information with third parties for credit or identity checks to follow legal and regulatory obligations. In some cases, we may process Your data so that we can carry out our obligations to You.
You may update Your personal information at any time by logging into the Settings section of Your account. It is Your responsibility to make sure that we are immediately informed of any changes to Your personal information. You should note that if You provide us with inaccurate information, or if You fail to notify us of any changes to the information You have given us, this may affect the quality or availability of the supply of our services towards You.
We use Your personal data to communicate with You in relation to VISIION Services on administrative or account-related information. We will communicate with You in order to keep You updated about our services, for example to inform You of relevant security issues, updates, or provide other transaction-related information. Without such communications, You may not be aware of important developments relating to Your account that may affect how You can use our services. You may not opt-out of receiving critical service communications, such as emails or mobile notifications sent for legal or security purposes. Processing is necessary for the performance of a contract of which you are a party.
VISIION may process the User's personal data for the following purposes:
The processing of personal data may be necessary for the performance of a contract with the User or for the adoption of pre-contractual measures requested by the User.
By way of example, the following data processing operations are covered by such contractual obligations:
We process Your personal data to enhance security, monitor and verify identity or service access, combat malware or security risks and to comply with applicable security laws and regulations. We process Your personal data to verify accounts and related activity, find and address violations of our Terms and Conditions, investigate suspicious activity, detect, prevent, and combat unlawful behavior, detect fraud, and maintain the integrity of our Services.
A further legal basis for the processing of personal data is the consent given by the User. In this case, VISIION may only process the User's personal data in accordance with the purposes defined and to the extent agreed in the declaration of consent. The consent given may be revoked by the User at any time, without having to state the reasons for such revocation.
VISIION reserves the right to use the data collected and assessed to profile the User about the products offered. We profile and categorize the User manually with the assistance of automated processing. In this way, we shall be able to provide You with the most appropriate products and services.
However, the User has the right to object at any time to the processing of personal data concerning him/her if the personal information is processed for direct marketing purposes (including profiling).
We may transfer relevant personal data to any group company of VISIION where it is necessary for the performance of a contract with You related to our Services.
We may need to transfer your personal data to any of our business associates or payment providers within or outside of the European Economic Area (EEA), including countries that might not offer an equivalent level of protection of personal data, for the purpose of processing by third parties. We may also transfer Your data to third parties outside the EEA for content delivery services, customer relationship management services and communication and marketing services.
Personal data may be transferred to countries outside the European Union or the EEA, in accordance with the applicable legal provisions, if necessary by entering into agreements that guarantee an adequate level of protection and/or by adopting the Standard Contractual Clauses adopted with execution decision (EU) no. 2021/914 of the European Commission, in compliance with Articles 45, 46, 47 and 49 of the GDPR.
In all instances, we take all reasonably necessary steps to ensure your personal data is treated securely and in accordance with this Privacy Policy and in compliance with any applicable data protection laws. These steps may include placing a contractual obligation on third parties or ensuring that third parties receiving your data are certified under an approved certification mechanism.
If a legal requirement, court order, or directive from a governmental or law enforcement agency mandates the disclosure of your personal or financial details, we will promptly inform you when appropriate. This allows you to take measures to safeguard the information targeted for disclosure, unless notifying you is legally forbidden. Such a disclosure will not be considered a violation of these terms and conditions.
We keep your information for the whole duration of your subscription with us. If you choose to close your VISIION account, your data will be kept only until our legal and regulatory obligations on data retention are met. We shall delete your data when the applicable retention period expires. The criteria we use for determining the retention period for your personal data will be any applicable regulatory requirements or legal obligations, including tax, financial, and anti-money laundering laws, or to establish or defend potential legal claims.
The processing activities we carry out respect the principle of data minimization.
Below is a list of your legal rights pertaining to your personal data. However, please not that not all of these rights may be relevant to you at all times:
You have the right to obtain access to the personal information collected about you, as well as its sources, purpose, and sharing.
You have the right to ask for the correction of any inaccurate or incomplete personal data we hold about you without undue delay.
You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected without undue delay. However, the right to erasure is not an absolute right. We have to comply with retention requirements set out in any applicable laws, including financial regulations and anti-money laundering laws.
You have the right to obtain the restriction of processing of your personal information if:
You have the right, under certain circumstances, to receive personal information about you in a structured format that can be transferred to another entity.
You have the right to at any time withdraw your consent for processing, upon which we will stop processing your personal data based on this legal basis unless a different legal basis is applicable. The withdrawal does not affect the lawfulness of processing your personal data based on legitimate interests before your withdrawal.
You have the right to object at any time to the processing of your personal data if it is processed on the basis of legitimate interests, if it is used for direct marketing purposes (including profiling), or if the processing is for scientific, historical, or statistical research purposes.
You have the right not to be subjected to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you. VISIION does not use personal data for automated decision-making including profiling within the meaning of Art 22 GDPR (e.g., decisions producing legal effects concerning data subjects, or otherwise significantly affecting them, based solely on automated processing of personal data, including profiling).
If you wish to exercise any of your above rights, please contact us at https://visiion.io/en.
If you are unhappy with how we handle your personal data, you can file a complaint with us. If you are not satisfied with the outcome of our internal complaint's procedure, or if you consider that your complaint has not been handled correctly, you may lodge a complaint with our Data Protection Officer.
You can choose not to receive marketing materials from us. You can do this by either declining to give consent when creating an account or by withdrawing Your consent at any time while Your account is active. In either situation, we will refrain from sending You any marketing materials.
We make sure that your personal data and transactions are secure by taking the following measures:
We do not collect, store, or have access to Users' private keys, wallet account passwords, or seed phrases. It is Your sole responsibility to safeguard and maintain the confidentiality of these details. Any loss or compromise of such information should be reported immediately, but we hold no liability for unauthorized access or transactions resulting from the User's failure to protect their private keys, passwords or seed phrases.
To get a comprehensive knowledge of how VISIION handles cookies, please refer to our Cookie Policy at:
Cookies are small text files stored on computer drives and are widely used to improve website functionality and user experience. All recent versions of browsers give You a level of control over cookies. You can delete all cookies that are already on your computer, and the browser can be set to prevent them from being placed. However, choosing not to accept our cookies may affect the quality and usability of our products and services.
You should note that our website generates log files that record the IP addresses of accesses to Your account, login attempts, and device information such as the manufacturer, model, operating system, and browser. We gather this information to help us investigate Your account in the unlikely event that it is accessed by unauthorized Users. Information supplied by certain cookies also helps us understand how visitors use our products and services so that we can improve them.
Our cookies are not considered dangerous and are not designed to access any other information on Your computer.
We use the following types of cookies, after having received Your consent where this is required:
In addition to cookies, we may also use other similar technologies on our websites, such as web beacons and pixels to help us customize our websites and improve your experience. Web beacons and pixels usually take the form of a small, transparent image that is embedded in the website or in an email. They are used to track the number of users who have visited particular pages and acquire other statistical data. They collect only a limited set of data, such as cookie number, time, and data of the page viewed, and a description of the page on which they reside.
To provide You with a better experience, some of our services may require permission to access your cloud storage services, such as Google Drive, to save or load bot trading strategies. In such instances:
By accepting our use of cookies, You consent to the use of all types of cookies described in this policy. If You reject the use of cookies, only those that are necessary for the website's functioning will be used, but this might have a negative effect on our services to You.
Our website contains links to other websites and may contain banner or icon advertisements related to third-party websites. These websites and their advertisements may submit cookies to Your web browser, which is beyond our control. We are not responsible for the privacy practices or the content of such websites. Therefore, we encourage You to read the privacy policies of these websites because their practices may differ from ours.
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will modify the date listed on this Agreement or we may contact you. You must agree to the amendments as a condition of your continued use of our website. If you do not agree, You must immediately cease using our website site and notify us of Your refusal to agree by contacting us at https://visiion.io/en.
After creating an account, You will be able to access and edit Your information through the login dashboard. Please be aware that although You will be able to access and edit Your information, you will not be able to opt out of our data collection practices.
We retain Your Personal Information as long as you maintain an Account on the Platform. We will cease to retain your Personal Information, or remove how the Personal Information can be associated with particular individuals, as soon as it is reasonable to assume that:
Please note that certain laws may require us to retain records of transactions or accounts for a certain period.
This Privacy Policy is subject to periodic review and may be updated from time to time. We will notify our clients and staff of any significant changes.
Subject to the limitations set forth in applicable law, VISIION reserves the right to alter, amend, update, add, subtract from, or otherwise change this Privacy Policy at any time and at its discretion. If VISIION makes any material changes to this Privacy Policy, it will notify You by posting the updated Privacy Policy on VISIION's Site and update the effective date at the end of the Privacy Policy.
Because this Privacy Policy may be subject to change, we encourage You to periodically review this Privacy Policy to stay informed about how we collect, use, and share Your personal information. Any changes will be effective immediately upon posting of the revised Privacy Policy, unless otherwise specified.
We are committed to:
Our staff members are prohibited from sharing confidential information within VISIION or with any other entities unless it is absolutely necessary for the purposes of conducting activities or providing services related to such confidential information.
Neither VISIION nor our staff shall use or share confidential information for the purpose of trading Virtual Assets by any entity.
For any other questions or concerns regarding this Privacy Policy, please contact:https://visiion.io/en
